Privacy Policy - EcoClean

At our company, providing upholstery and carpet cleaning services, we are deeply committed to respecting and protecting the privacy of our valued clients. As a professional provider of furniture, carpet, mattress, and car interior cleaning services in Fargo, North Dakota; Moorhead, Minnesota; and surrounding areas, including West Fargo, North Dakota, and Dilworth, Minnesota, we recognize the importance of safeguarding your personal data. This Privacy Policy explains in detail how we collect, use, store, transfer, and protect your data when you interact with our website, order our services, or engage with us. We adhere to all applicable laws, including North Dakota Century Code § 51-30-02 (data privacy), North Dakota Century Code § 51-15-02 (consumer protection), and Minnesota Statutes § 325M.02 (online privacy), to ensure transparency, security, and regulatory compliance, as well as to protect our legitimate rights.

1. Information We Collect

We collect only the information necessary to provide the highest quality cleaning services and ensure seamless customer service, in accordance with North Dakota Century Code (§ 51-15-02) and Minnesota Statutes (§ 325F.69), which mandate providing consumers with complete information. We collect the following types of information:

Personal Information

Information you voluntarily provide when booking a service, submitting inquiries, or contacting us, including:

Name: To personalize your service experience, such as addressing you by name when scheduling or confirming a service.
Address: To dispatch our cleaning professionals to your home or office, whether in Fargo, Moorhead, or nearby communities like Dilworth.
Email Address: To send booking confirmations, service receipts, or respond to your inquiries, such as about stain removal methods.
Phone Number: To coordinate appointments, confirm arrival times, or discuss specific service needs, such as rescheduling an appointment.
Payment Information: Details such as credit or debit card numbers are securely processed through trusted third-party payment systems like Stripe or Square. We do not store your full payment information.
Service Preferences: Additional information you may share, such as requesting eco-friendly cleaning products or specifying areas needing special attention (e.g., pet stains on upholstery).

Non-Personal Information

Anonymous data collected automatically to improve our website and services, including:

IP Address: To determine the general geographic region of website visitors, such as North Dakota or Minnesota, for site optimization.
Browser Type and Version: E.g., Chrome, Firefox, or Safari, to ensure compatibility and a smooth online experience.
Device Type: E.g., smartphone, tablet, or computer, to customize the display and functionality of our website.
Website Usage Data: Information about which pages you visit (e.g., our carpet cleaning services page), how long you stay on them, and how you navigate them, collected anonymously to enhance user experience.
Referral Sources: How you found our website, such as through a search engine or local advertisement, to optimize our marketing efforts.

Voluntary Feedback

Comments or feedback you provide after services are rendered, which we use to improve our offerings and enhance customer satisfaction.

We strive to collect only the minimum necessary information to serve you effectively, in accordance with North Dakota Century Code Section 51-30-02 and Minnesota Statutes Section 325M.02, which emphasize responsible data handling practices.

2. How We Use Your Information

We use the information we collect to provide high-quality cleaning services, maintain operational efficiency, and enhance your experience, while adhering to the provisions of North Dakota Century Code (§ 51-30-02) and Minnesota Statutes (§ 325M.02). Specifically, we use your information to:

Facilitate Service Delivery: Schedule and perform cleaning services, such as deep carpet cleaning at a Fargo home or car interior restoration in Moorhead, using your contact details and address to coordinate logistics.
Securely Process Payments: Conduct transactions through trusted third-party processors, ensuring your payment data is protected. For example, we process your credit card payment for mattress cleaning without retaining sensitive details.
Efficient Communication: Keep you informed about your services, including:
- Sending booking confirmations, such as an email stating: "Your upholstery cleaning is scheduled for June 5th at 10:00 AM."
- Sending appointment reminders via email, text message, or phone call to ensure a smooth operation.
- Promptly responding to your inquiries, such as questions about our cleaning products or availability in West Fargo.
Improve Our Services: Analyze anonymous data, such as website traffic, to enhance our website's functionality and service offerings. For example, if our car detailing page receives high client visits, we might add more information to it.
Promotions: With your explicit consent, we will send you promotional offers, such as a discount on your next cleaning. You can unsubscribe at any time by clicking "unsubscribe" in our emails or by contacting us directly.
Comply with Legal and Regulatory Obligations: Adhere to applicable laws, including:
- Maintaining payment records for tax reporting purposes, as required by North Dakota Century Code Section 57-39.2-14, which mandates financial record retention.
- Responding to legitimate requests, such as subpoenas or court orders, in accordance with North Dakota Century Code (§ 51-30-02) and Minnesota Statutes (§ 325M.02).

We use your information solely for these purposes and do not engage in activities unrelated to our services without your explicit permission, protecting both your trust and our business interests.

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and collect site usage data, as outlined in North Dakota Century Code (§ 51-30-02) and Minnesota Statutes (§ 325M.02). Cookies are small data files stored on your device that allow us to:

Improve Functionality: Remember your preferences, such as pre-filling contact details in a booking form for convenience.
Analyze Site Performance: Understand which pages are most visited, such as our mattress cleaning page, to optimize content and navigation.
Personalize Content: Where applicable, show personalized promotions, such as special offers for clients in Dilworth.

You have full control over cookies:

Manage Settings: Adjust your browser settings to accept, block, or delete cookies. For example, in Chrome, go to "Settings" > "Privacy and security" > "Cookies and other site data."
Consequences of Disabling Cookies: Blocking cookies may limit some website features, such as auto-filling forms, but you can still order services by contacting us directly via phone or email.

Analytics Tools: We may use third-party analytics services, such as Google Analytics, which collect anonymous data (e.g., page views) without personally identifying you.

For more information about cookies or to discuss your preferences, please contact us (Section 9). We are committed to transparent cookie practices that respect your choices.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, in accordance with the requirements of North Dakota Century Code (§ 51-30-02) and Minnesota Statutes (§ 325M.02). These measures include:

Encrypted Data Transmission: Using HTTPS protocols to secure all data transmitted through our website, such as booking forms or payment details, ensuring their confidentiality during transit.
Restricted Access: Limiting access to your information to only those employees who need it to perform their duties, with all systems protected by strong passwords and authentication protocols.
Reliable Third-Party Providers: Partnering with trusted service providers, such as Stripe for payment processing and Calendly for scheduling, who adhere to industry-standard security practices, including Payment Card Industry Data Security Standards (PCI DSS).
Ongoing Security Assessments: Regularly evaluating our systems and processes to identify and address potential vulnerabilities, maintaining a high standard of data protection.

While we take all reasonable precautions to protect your information, no method of data transmission or storage over the internet is entirely secure. In the unlikely event of a data breach, we will promptly notify affected clients, typically within 72 hours, and provide guidance on protective measures, as mandated by North Dakota Century Code (§ 51-30-04) and Minnesota Statutes (§ 325E.61). This commitment ensures both your security and our accountability.

5. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties for marketing or other unrelated purposes, respecting your privacy and our obligations under North Dakota Century Code (§ 51-30-02) and Minnesota Statutes (§ 325M.02). We may share your data only in the following limited circumstances:

Service Providers

With trusted third-party partners who assist us in delivering our services, including:

Payment Processors: Such as Stripe or Square, who securely handle your payment for cleaning services, using only necessary data (e.g., card details).
Scheduling Platforms: For example, Calendly, to manage your appointment details, such as your name and preferred time.
Analytics Services: Such as Google Analytics, to collect anonymous website usage data that does not identify you individually.

These providers are contractually obligated to maintain the confidentiality and security of your information and to use it solely for the purposes we specify.

Legal and Regulatory Compliance

When required by law, such as:

Responding to valid legal requests, including subpoenas, court orders, or government investigations, as provided in North Dakota Century Code § 51-30-02 and Minnesota Statutes § 325M.02.
Retaining financial records for tax compliance purposes, as required by North Dakota Century Code Section 57-39.2-14.
Addressing consumer protection inquiries in accordance with North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.69.

Business Transitions

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, which will be bound by this Privacy Policy.

With Your Consent

For any other purpose, such as including your testimonial in promotional materials, we will obtain your explicit permission beforehand.

We ensure that all data sharing is conducted with the utmost care, protecting your rights while maintaining our ability to operate effectively and comply with legal obligations.

6. Your Rights

As a valued client, you have specific rights regarding your personal data, guaranteed by North Dakota Century Code (§ 51-30-02) and Minnesota Statutes (§ 325M.02). These rights include:

Right to Access: Request a copy of your personal data we hold, such as your booking history or contact details.
Right to Rectification: Request updates to any inaccurate or incomplete information, such as correcting a misspelled name or an outdated address.
Right to Erasure: Request the deletion of your personal data, subject to certain legal obligations. For example, we are required to retain payment records for seven years for tax purposes, as mandated by North Dakota Century Code Section 57-39.2-14.
Right to Opt-Out: You can opt out of receiving promotional communications, such as marketing emails or text messages, by clicking the "unsubscribe" link in our communications or by contacting us directly.
Right to Restriction of Processing: In certain cases, ask us to limit the use of your information, although this may affect our ability to provide services (e.g., we need your address to perform cleaning).

To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within 30 days free of charge, except where the request is unusually complex or repetitive. In such cases, we will inform you of any applicable conditions. If we are unable to fulfill your request due to legal requirements, we will provide a clear explanation, ensuring transparency and respect for your rights.

7. Third-Party Links

Our website may contain links to third-party sites, such as those of our payment processors (e.g., Stripe) or social media platforms. We are not responsible for the privacy practices or content of these external sites, which are governed by their own policies. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your information, in line with the guidance from North Dakota Century Code (§ 51-15-02) and Minnesota Statutes (§ 325F.69) for enhanced consumer awareness.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technological advancements, or legal requirements. Any updates will be posted on our website with an updated "Effective Date," which will clearly indicate when the changes take effect. In the event of significant changes that materially affect your rights, such as changes to our data sharing policies, we will notify clients with active bookings via email or phone, ensuring compliance with the provisions of North Dakota Century Code (§ 51-15-02) and Minnesota Statutes (§ 325F.69). We encourage you to review this page regularly to stay informed about how we protect your privacy.

9. Contact Us

We are available to answer any questions, comments, or requests regarding this Privacy Policy or your personal data. Please contact us at:

Email: info@ecocleanfargo.com
Phone: +17019707774
Mailing Address: Fargo, North Dakota

We aim to respond to all inquiries within 24 hours and process requests related to your rights (e.g., access or deletion) within 30 days, as required by law. Your trust is paramount to us, and we are committed to maintaining an open and respectful dialogue.

By using our website or ordering our services, you acknowledge that you have read and agree to this Privacy Policy. We sincerely thank you for choosing our upholstery and carpet cleaning services. We are dedicated to providing excellent cleaning results while ensuring the protection of your personal data, upholding the highest security standards in Fargo, Moorhead, and the surrounding areas.