Welcome to our upholstery and carpet cleaning service! We're thrilled to serve you in Fargo, North Dakota; Moorhead, Minnesota; and nearby areas like West Fargo, ND, and Dilworth, MN. By booking our services or visiting our website, you agree to these Terms of Service ("Terms"). These Terms comply with North Dakota and Minnesota laws to ensure a fair and transparent experience. We're committed to delivering quality cleaning while valuing your trust.
1. Services Provided
We provide professional cleaning for upholstery, carpets, mattresses, vehicle interiors, and other surfaces in homes and businesses.
- Services include stain removal, odor elimination, and deep cleaning using industry-standard equipment.
- All cleaning is done at your location; we do not transport items.
- Pricing and details are confirmed at booking based on your provided information.
- We may decline service if an item's condition risks the health or safety of our staff or equipment, per North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.69.
2. Eligibility
You must be 18 or older to book our services. By booking, you confirm you meet this requirement.
Services are available in Fargo, ND; Moorhead, MN; West Fargo, ND; Dilworth, MN; and our service area at booking.
3. Payment Terms
Payment is due upon service completion unless agreed otherwise in writing. We accept cash, credit/debit cards, or approved digital payments.
- A deposit may be required for some services, which we'll confirm at booking.
- If payment is delayed beyond 7 days, a $15 late fee may apply to cover administrative costs, per North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.69. Please contact us if you need payment flexibility.
- Cancellations made at least 24 hours before the service may receive a refund, less a $10 administrative fee. No refunds for cancellations within 24 hours, as outlined in Section 7.
4. Client Responsibilities
Please provide access to cleaning areas and secure valuable or fragile items before we arrive.
- Inform us of any pre-existing damage, stains, or conditions (e.g., worn fabrics, pet stains) that may affect cleaning.
- Ensure a safe work environment with access to electricity and water, and secure pets for everyone's safety.
- Notify us of hazardous materials or conditions that could risk our staff or equipment, per North Dakota Century Code § 65-01-02 and Minnesota Statutes § 182.653.
If these responsibilities aren't met, we may cancel the service without a refund, at our discretion.
5. Liability
We're not responsible for pre-existing damage, wear, or conditions (e.g., fading, seam issues) to items cleaned.
- We're not liable for damage from normal wear, improper maintenance, or undisclosed conditions, per North Dakota Century Code § 51-07-01 and Minnesota Statutes § 325G.17.
- We're not responsible for personal items left in the cleaning area unless damaged by our clear negligence.
- Report any damage claims within 48 hours with photos and details for quick review.
- Our liability is limited to the service fee paid, per North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.57.
6. Service Guarantees and Limitations
We aim for top-quality cleaning but can't guarantee removal of all stains or odors (e.g., ink, pet urine), depending on item condition.
- We'll provide an honest assessment of results at booking.
- If you're not satisfied, contact us within 48 hours, and we'll try to resolve it, possibly with a free re-clean, at our discretion, per North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.69.
7. Cancellation and Rescheduling
Please request cancellations or rescheduling at least 24 hours before your service.
- Cancellations within 24 hours may incur a $15 fee to cover scheduling costs, per North Dakota Century Code § 51-07-01 and Minnesota Statutes § 325G.17. Contact us to discuss options.
- We may cancel or reschedule due to unforeseen issues (e.g., weather, equipment failure), notifying you promptly with a refund or rescheduling choice.
These policies apply to all service areas, including West Fargo, ND, and Dilworth, MN, with any travel fees disclosed upfront.
8. Client Conduct
Please avoid false or harmful statements about our business.
- Abusive or threatening behavior toward our team may lead to service termination without a refund, per North Dakota Century Code § 12.1-17-07 and Minnesota Statutes § 609.749.
- Do not interfere with our staff or equipment during service.
9. Privacy
We collect personal information (e.g., name, address, contact details) only for booking, service, and billing purposes.
- Your information is not shared with third parties except as required by law or with your consent, per North Dakota Century Code § 51-30-02 and Minnesota Statutes § 325M.02.
- Our Privacy Policy, available on our website, explains how we protect your data.
10. Force Majeure
We're not liable for service disruptions due to events beyond our control (e.g., storms, power outages), per North Dakota Century Code § 9-07-02 and Minnesota Statutes § 336.2-615.
- We'll work with you to reschedule or refund, at our discretion.
11. Changes to Terms
We may update these Terms, posting changes on our website. Continued use means you accept the updates.
- We'll notify active clients of major changes via email or phone, per North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.69.
12. Governing Law
These Terms are governed by North Dakota law, with Minnesota law applying where required for services in Moorhead or Dilworth.
- Disputes will be resolved in Cass County, ND, courts, unless Minnesota jurisdiction applies, per North Dakota Century Code § 28-04-01 and Minnesota Statutes § 542.09.
13. Dispute Resolution
Please contact us first to resolve issues.
- Unresolved disputes may go to small claims court or other venues, per Section 12, aligning with North Dakota Century Code § 51-15-02 and Minnesota Statutes § 325F.69.
14. Contact Information
For questions or concerns, reach us at:
Email: info@ecocleanfargo.com Phone: +17019707774
By booking our services, you confirm you've read and agree to these Terms. We're dedicated to providing excellent cleaning and a great experience. Thank you for choosing us!